Customer Support

Last year, you may have used H&R Block's Standard Online Tax Program, Premium Online Tax Program or Signature Online Tax Program to prepare your taxes. Or, you may have used our Young Adult Online Tax Program. This year, we've upgraded our product suite to better serve your tax preparation needs. As part of this effort, we've changed our product names and updated the features to bring you even better tax preparation solutions. Our programs are now called TaxCut Online EZ, TaxCut Online Premium and TaxCut Online Signature.

Choose TaxCut Online from H&R Block, and you'll get a better product at a better price. Plus, enjoy new features like Worry-free Audit Support and our standard accuracy and maximum refund guarantees.

We have changed our product suite this year to better serve our customers. Instead of our Standard Online Tax Program, we're offering two new products that will better serve your tax preparation needs. TaxCut Online EZ is a great solution for 1040 EZ filers. It's easy to use, and you get new Worry-free Audit Support and our standard accuracy and maximum refund guarantees. Need extra help and advice? Choose TaxCut Online Premium for all your 1040 forms. Plus, you'll get advanced tax assistants within the interview that help you get the refund you deserve.

Our Premium Online Tax Program is now called TaxCut Online Premium. With updated product features like new Worry-free Audit Support and advanced tax assistants within the interview, you'll receive a better product at a better price. Plus, you'll still receive our standard accuracy and maximum refund guarantees.

Our Signature Online Tax Program is now called TaxCut Online Signature. With updated product features like new Worry-free Audit Support and year-round access to a tax professional, you'll receive a better product at a better price. Plus, you'll still receive our standard accuracy and maximum refund guarantees.

We are no longer offering the Young Adult Online Tax Program. Instead, we're offering two new products that will better serve your tax preparation needs. TaxCut Online EZ is a great solution for 1040 EZ filers. It's easy to use, and you get new Worry-free Audit Support and our standard accuracy and maximum refund guarantees. Need extra help and advice? Choose TaxCut Online Premium for all your 1040 forms. Plus, you'll get advanced tax assistants within the interview that help you get the refund you deserve.

If you completed and paid for your tax return(s) last year using an H&R Block TaxCut Online Program, follow these steps to view and print your return(s):

1. Click the Tax Client Login link at the top of the page.
2. Enter the username and password you used to create your previous year's account and sign in.
3. On the Main Menu, go to "View past year tax returns in Adobe Acrobat Reader:" under Manage Account.
4. Click on the tax year you wish to view.

If the link to your previous year's return(s) is not available, you may have entered an incorrect username or password. Please check your files from last year to confirm your username and password. If you cannot remember your username or password, please see our Q&As below.

If you are unable to print a copy of your returns from the TaxCut Online Program, you should be able to obtain a copy of your state return(s) in the state(s) in which you filed. You will need to contact your state taxing authority for more information. For federal returns, you will need to fill out and mail IRS Form 4506.

You'll need to print your federal return and mail it to the Internal Revenue Service (IRS). We'll provide detailed mailing instructions with your return.

If you completed a state return, you'll need to print and mail it to your state taxing authority.

If you entered information incorrectly, you can change it at any time before you file. The TAKE ME TO feature allows you to return to any section to check or change your answers. When you're ready to file, the program will review your return and alert you to any errors it finds.

A variety of resources are available to help you fix your errors:

• Review the Fixing Errors information in the Help Center.
• Check the answers to questions under the program's Advice & Help column to help determine why you're getting errors.
• Chat, e-mail or phone support is also available for help fixing errors. Go to Contact Us in the Help Center. If you can't fix an error by yourself, you might consider upgrading to our Online Office tax service and work with a tax professional from the comfort of home. Or, get your return signed by a tax professional with our TaxCut Online Signature tax program.

You'll enter your W-2 information in the online program. The information is then transmitted electronically. Keep your W-2 for your records.

No, you can only prepare and file current year returns online. You can, however, work with a tax professional at any of H&R Block's more than 10,000 offices to file a prior year return. Just click on the Taxes tab in the top center of this page. Then click Office under Office Services.

We'll e-mail you the password hint you entered when you set up your online account. On the sign in page, click on "Forgot your username or password?"

If your hint doesn't remind you of your password, you can reset your password. Otherwise, you'll need to open a new account and start over. For security reasons, we can't send your password to you.

You'll have the opportunity to request your username. On the TaxCut Online Program's sign in page, click on "Forgot your username or password?"

You can view and print your return for up to three years - as long as you use the same username and password each time.

If you submitted your return during a peak period,* it's likely your tax professional hasn't yet finished reviewing your return.

You'll also want to check your message board to see if your tax professional has sent you a message. To check your message board, please:

1. Click the Tax Client Login link at the top of the page.
2. Sign in as a returning user with your username and password.
3. Click on My Messages: communicate with your tax professional. You can communicate with your tax professional through this secure message board.

* Peak periods typically fall at the end of January, at the end of March, and at the beginning of April.

You'll be able to communicate with your tax professional and access your messages until the end of the year. If you're unable to contact your tax professional via the message board, you're welcome to call him or her.
Access your message board now.

Click on the Taxes tab in the top center of this page. Then click on TaxCut Online to see our various "Do it Yourself" TaxCut Online Programs. Select the program that best fits your tax preparation needs.

You may pay by:

• Using a Visa, MasterCard, Discover or American Express bank or credit card.
• Signing up for our Simple Pay option, which allows you to deduct your tax return preparation fees from your federal tax refund.
• Electronic check.

You can use the Check E-file Status tool at hrblock.com.

Yes. And if you e-file, you can arrange for the tax to be paid electronically.

Before accepting electronically filed returns, the IRS will match the following information with that in your record:

• Last names of both spouses on joint returns
• Taxpayers' birth dates
• Social Security numbers and certain other information
• Your final step should be to carefully review your return for accuracy and completeness before filing it.

If you're not sure your information on file is up to date, you can contact your local Social Security Administration at 800-772-1213.

A Refund Anticipation Loan (or RAL) is a loan, made by HSBC Bank, that enables you (if you qualify) to receive a direct deposit in an amount up to your anticipated federal income tax refund, minus bank and H&R Block fees. RALs are generally available within one to four days after the return is filed and acknowledged by the IRS, and they enable you to receive funds, in the form of loan proceeds, more quickly than waiting for your actual income tax refund.

Your Refund Anticipation Loan is generally repaid when the IRS releases your income tax refund. However, in cases where the IRS changes the amount of the refund, or does not issue a refund at all, you are responsible for the repayment of the loan to HSBC bank.

Help is available:

• At our Help Center with information on such topics as fixing errors, e-filing, printing your return and entering tax information online.
• From our Technical Support Specialists, who are available via online chat, e-mail or phone.
• By clicking on words and terms in the program that will give you the definitions you need.
• By clicking on frequently asked questions in our Advice & Help column.

Why should I file online?

Filing online with H&R Block means you are using technology to simplify the process, improve the accuracy and reduce the paperwork of filing income taxes. With our online programs, you create a username and password and work on your taxes over the Web from work, home, or any computer with Internet access. There are no tax forms to fill out, and the tax calculations occur automatically. H&R Block's online solutions allow you to e-file, or electronically file, your return to the IRS, meaning you get your refund in days instead of weeks.

Plus, an H&R Block tax professional is just a call or click away. You decide how much help you need - simply ask a question, or submit your tax documents and questions over the Internet, and let a professional do your entire return remotely using phone, fax and e-mail.

Need more reasons to file online? We have ten for you:

1. Expertise - Our Online Tax Programs are backed by 50 years of tax expertise.
2. Security - We use the highest industry standards to safeguard your information.*
3. New Worry-free Audit Support when you e-file - Rest easy knowing H&R Block is by your side in the rare event of an audit.
4. Try-before-you-buy - You don't pay until you file your taxes.
5. Maximum Refund Guarantee - Get the maximum refund you're entitled to or your return is free.†
6. Accuracy Guaranteed - 100% accurate calculations, or we pay penalties and interest.
7. Free E-file - E-file your return at no additional charge.
8. Quick Refunds - Get your refund in one to two weeks, not six to eight weeks as with paper filing.
9. Save Time - Filing online is fast. You'll be done in one or two hours, not ten.
10. Flexibility - Do your taxes when you want, where you want.

Ready to try online filing? Do your taxes today.

* We use Secure Transmission Control Protocol. The padlock or key icon at the bottom of your browser window indicates that the Secure Transmission Control Protocol is in effect.

† If, due to a calculation error in our tax program, you are entitled to a larger refund (or smaller tax liability) than what we calculated, we will refund your tax preparation fee for that return. Refund claims must be made during the calendar year 2006.