Emerald Prepaid MasterCard® FAQs
General
- What is the H&R Block Emerald Prepaid MasterCard®?
- Where can I use my H&R Block Emerald Card?
- How does my card differ from a credit card?
- How can I get an H&R Block Emerald Card?
- I received my H&R Block Emerald Card. Now what do I do?
- How can I add money to my H&R Block Emerald Card?
- I want to get cash with my card. How do I do that?
- Can I use my H&R Block Emerald Card to pay for gas at the pump?
- How long does it take for funds to be on my card?
- Do you offer card support in Spanish? (¿Usted ofrece la ayuda en español?)
- How can I get an answer to an H&R Block Emerald Card question not addressed here?
Security
- How secure is the H&R Block Emerald Card?
- Are the funds on my card FDIC insured?
- What if I lose my H&R Block Emerald Card?
- How do I change my PIN for my H&R Block Emerald Card?
- I forgot my PIN. How can I get it?
Additional Cards
Transactions
- How do I check the amount available on my card?
- How do I view my transaction history and statement for my H&R Block Emerald Card?
- When I view my transaction history, what does "pending" mean next to some of my purchases?
- Why is there an unfamiliar merchant name listed on my statement? I don't remember shopping there.
- What if I disagree with a transaction that has posted to my account?
Fees and Limitations